Bao Tran Dang Thai - 2022-07-06
Irresponsibility, sketchy packaging, delay. The first is the stage of receiving goods, making an appointment at the beginning of the week, but only coming to pick up the goods at the end of the week (without any notice) - missed other people's work -> Lack of credibility Second, careless luggage storage, irresponsible work departments, one-way advice and another. As a large transport company but the way of working is extremely sketchy. Transporting intercity vehicles without wrapping the car for customers. While this is an extremely basic thing in motorbike transportation. Because of my experience in sending at many other garages, I took the initiative to ask up to 3 times (1 time through the hotline, 1 time on the website, and 1 time my parents asked directly to the forwarder) if I needed If you want to wrap the car yourself, the consultant (call center, web and direct consultation at the delivery place) replied that there are 2 services: 1 is packing wooden crates (charged) and wrapping cartons (free of charge). fee and the warehouse will actively wrap the car for the customer after receiving the car to the yard) - and of course I don't mind if I have to pay a service fee and I think this is a very basic step that any transport company Everyone must know when transporting intercity vehicles. So I confidently entrusted Nhat Tin, until I was shocked because when I received the car, the car was not covered or placed on anything and as a result, 1 side of the car was scratched with a huge patch. Until compensation claims, the extrusion departments push the responsibility to each other and even back to the customer. Attitude to customers, hanging payments, resolving ramblings and arguing against customers. 2 weeks have passed and still have not received compensation, texting is not responding -> disrespect to customers.
